I haven’t posted on this blog for a good while, mainly as I haven’t really had much to write about. Looking at the blog, it would appear that the last post aside from “more annoyances” was the sad news that I’d lost my last job. Good news though…I’m employed again!
It all happened rather quickly. Just under three weeks after the last job ended, I got offered a temporary admin job through an agency. Was offered it on the Monday, registered with the agency on the Tuesday and started work on the Wednesday. I had reservations at first, simply as it all happened very fast and I had no idea about the place I was going to work for. Plus, it was rather a long commute. Anyhow, I must have done quite well at the Admin side of things, as they offered me a permanent job in their call centre. Of course regular readers of this blog will find that quite odd, considering the spectacular failure the last time I attempted a job in the call centre. Thankfully this time I learned from my mistakes, and got through the training unscathed. I think it helped that it was a bigger group than just me and two others, so I was able to blend in more. There were a few tests that I was rather nervous about but thankfully managed to get through them unscathed.
The biggest challenge came with the test all new starts have to do, which is take ten calls, with a team leader sitting alongside you, without making any “fails” or “criticals”. A fail is simply a mistake, for example not confirming a postcode phonetically, something like that. A critical is something that could put the company or the customer at risk, for example not doing data protection. You have to do ten correct calls in a row. Do nine perfect calls and forget to do data protection on the last one? You’re back to the start. Now in training, we’d gone through practise calls and I’d been fine. Yet as soon as I took the first call, nerves took over, and I was a complete wreck. The first attempt was a disaster and I had to stop for the day as I was so stressed and was in no fit state to make any further attempts and was sure I would be let go. Following a second day which involved a missed bus (it was two minutes early, and meant I was two hours late) and hours of listening in to other people, I resumed on the third day with another team leader, and improved slightly. However one good call would be followed by one bad one and I wasn’t really anywhere further. The next day, I was paired with another team leader (number 2 I believe was away) and managed to string together three calls. Finally, a week after my first attempt, and on the fourth team leader, I managed to put the ten together and was let loose on the phones. It showed the difference in quality between this place and the other place. This place actually saw I had potential and was merely a little nervous and anxious and persevered with me and I managed to prove myself.
Now getting this job meant another very big change in my life. Since the job involved shift patterns, it meant commuting from home would be impossible. So I did something that always felt like something of a pipe dream. I moved out. I didn’t sort it out properly until I’d passed the ten calls, not wanting to move into a house then promptly get sacked and have a three or six month contract with no decent income. The first two houses I looked round were not all too impressive, and I did a bit of budgeting and worked out I could afford something better. And the house I eventually chose, I think I made the right choice. It’s in a really good location. A short bus journey into the city centre, with plenty of shops and pubs nearby. Living in the city, and in the same place as my work colleagues means I am able to have a more active social life.
On the subject of social life, it’s pleasing that I seem to be connecting with my work colleagues on a social level. I have some I can now consider friends, and who I socialise with outside work, which hasn’t been the case in previous jobs so that’s something that means a lot to me. Even the little things like being part of a group chat on whatsapp.
Financially it can be quite tough. When you’re living away from home you keep having to spend money on stuff like food, and toiletries, and bills of course, meaning I have to be slightly more disciplined when it comes to spending so my wages can last me comfortably for the month.
Probation is up in three months, and from what I gather, providing there have been no problems or concerns raised, which there haven’t, I should be OK.
Driving is going quite well too. I’m quite decent at the three point turn, and am getting to grips with the reversing around a corner. My main issue tends to be moments of stupidity like forgetting to indicate when stopping or forgetting to do my mirror checks.
All in all, a lot has changed in the last few months. I’ve gone from being unemployed and living with my parents, to having a permanent and relatively secure job, making friends and becoming more independent. Of course it did mean that the plan to be a piano tutor has had to be put in a box.
It may sound really big headed, but I’m actually very proud of myself with how far I’ve come in the last year or so. I’ve had setbacks, but I’ve come out of it a stronger person.
To quote lyrics from a song by my favourite band New Found Glory:
These troubled times awoke my strength so watch my resurrection.